Administrative Assistant / Receptionist

Highlights of Experience and Abilities

Customer Service

  • Identified clients’ needs and determined course of action.
  • Responded to customer questions; interpreted and explained complex instructions.
  • Collaborated with team to provide premier customer service.

Leadership

  • Creatively supervised 20 employees, many of whom were teenagers.
  • Motivated employees and improved working conditions, resulting in greater camaraderie.
  • Trained coworkers in various technical and service processes.

Analytical/Troubleshooting

  • Identified communication discrepancies and resolved through creation of training materials.
  • Compiled and analyzed independent contractor performance records.

Administrative Support and Accounting

  • Managed and processed independent contractor applications.
  • Oversaw accounts receivable; reconciled receipts and prepared bank deposits.
  • Oversaw accounts payable; reconciled reports and receipts and prepared invoices.
  • Coordinated 10+ line switchboard; routed calls as appropriate.
  • ID#: 89468
  • Location: Lakeland, FL , 33803

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!