Administrative Assistant / Receptionist
Highlights of Experience and Abilities
- Identified clients’ needs and determined course of action.
- Responded to customer questions; interpreted and explained complex instructions.
- Collaborated with team to provide premier customer service.
- Creatively supervised 20 employees, many of whom were teenagers.
- Motivated employees and improved working conditions, resulting in greater camaraderie.
- Trained coworkers in various technical and service processes.
- Identified communication discrepancies and resolved through creation of training materials.
- Compiled and analyzed independent contractor performance records.
Administrative Support and Accounting
- Managed and processed independent contractor applications.
- Oversaw accounts receivable; reconciled receipts and prepared bank deposits.
- Oversaw accounts payable; reconciled reports and receipts and prepared invoices.
- Coordinated 10+ line switchboard; routed calls as appropriate.