customer service administration warehouse
Lakeland, FL 33813863-213-4618
Over thirty years of experience with logistics and customer inquiry resolution. Individual areas of work history include: ordering/shipping of merchandise, substitute teaching, customer service and administration of a number of duties requiring computer competency. Previously issued a security clearance in support of military contract dispatch and data entry subcontract employment.
Employment History:Advance auto parts January 2010 to presentTrained employees and managed area of production for daily parts delivery (approximately 2500 parts per day)Managed the receiving team daily responsibilities as well as the customer service inquiry and resolution process (dramatic improvements in both functions relative to performance metrics and customer satisfaction)
AAFFES October 2005 to January 2010Ft. Lewis, Washington
Responsible for extensive customer service support including customer concern resolution, help-line support and payment transaction management. Additional job responsibilities included credit line verifications, warehousing/delivery coordination and jurisdictional license verifications.
Served as a personal affects specialist responsible for inventory and disposition of fallen or wounded U.S. soldiers’ personal property. Served as a point-of-contact ensuring timely and accurate property records management to ensure disposition as appropriate and all items are properly prepared for presentation to family members.
SI International October 2004 to September 2005Aberdeen Training Grounds, Maryland
Administrative duties included the processing of approximately 400 U.S. soldier deployments per month ensuring that all appropriate documentation was properly completed and coordinated between a number of federal departments and agencies.
Available upon request