156 Arizona Avenue
Lakeland, FL 33801
Customer Service, cash handling, telephone communications, inventory and labor control, accounts receivable and payable, filing and records management, data entry, scheduling, 10-Key, payroll – manually, typing, Microsoft Works, Microsoft Word, Microsoft Excel, CCA CyberRad, CCA Cyber Lab, Medic – Multiview 2000 Terminal Emulator Misys PM 7.0.2. (Misys Healthcare Systems), IDX Image Cast, NextGen 5, Orchid (Harvest), RPI Database, Medisoft
07/2008 – 04/2013 FL Pain, Trauma & Injury Clinic Auburndale, FL Medical Receptionist/Registered Chiropractic Assistant
Greet and check-in patients, answer telephones, work-up patients for evaluations and IME’s (blood pressure, weight, medical history, temperature, test dermatones, and grip strength), referring and scheduling patients to specialist/diagnostic testing, obtaining insurance benefits and authorization/pre-certifications, filing PIP suits/Bar complaints/Insurance class action suits, administer modalities (IST, Manual Traction, EMS, Moist Heat/Cryotherapy Ice Pack, U/S, Hydrotherapy Massage, Vitality Step, HBS, OSIM, Posture Pump, and Travell Exercises/Stretches), type reports, filing and records management.
03/2008 – 03/2008 Ridge Medical Associates Davenport, FL Medical Receptionist/Medical Assistant
Greet and check-in patients, filing, answer telephones, check-out and schedule patients, prepare electronic charts prior to patients scheduled appointments, scanning and forwarding reports/records to physicians, work-up patients (weight, blood pressure/pulse, temperature, medical history, assist with pap smears, clean/sanitize EGD/Colonoscopy scopes, collecting co-payments and payments on accounts, banking.
03/1999 – 02/2008 Bond Clinic, P.A. Winter Haven, FL Medical Receptionist
Greet and check-in patients, filing, reconciliation of charge tickets, answer telephones, check-out and schedule patients, code diagnosis, request and obtain referrals and/or pre-certification, verification of insurance benefits for physician office visits and diagnostic testing prior to scheduling appointments. Prepare the proper forms and charts prior to the patients scheduled appointment. Confirm accurate billing and patient demographic information; reduce the amount of time patients balances stays in A/R by collecting past due balances and co-payments.
03/99-06/99 Troy Jones, MD, FAAFP; Michael Moeller, MD, FAAFP, Constance Kinnick, MS, ARNP (Family Practice)
06/99-12/99 Charles Inman, MD, FAAFP (Family Practice)
06/99-06/01 Ricardo Perez, MD, FAAFP (Family Practice)
12/99-09/00 Bobbie Skukowski, MS, ARNP-BC, BC-ADM; John Pollard, ARNP; Yvonne Grant, MSN, ARNP (Family Practice)
09/00-06/01 Robert Thomas, MD, FACS, FSSO (General Surgery)
06/05-10/07 Lipid Clinic
06/05-02/08 Christopher Miller, MD (Endocrinology); Bobbie Skukowski, MS, ARNP-BC, BC-ADM, CDE; Jill Harbison, MS, RD, LD, CDE; Diabetes/Pre-Diabetes Clinic, Medical Nutrition Therapy Clinic
09/07-02/08 Juan Rivera, MD (Internal Medicine)
01/06-02/08 Extended Care Hours
Central Registration Department
06/01-06-03 Appointment Screener – To ensure insurance benefits are verified for the physician office visit prior to the scheduled appointment.
09/01-06/03 Financial Counselor (PRN Basis) – Review patient account information and set up payment plans on account balances
12/01-06/03 Central Registration Specialist – To ensure accurate billing and patient demographic information prior to the patient’s encounter with the physician, to reduce the amount of time patients balances stays in A/R by collecting past due balances and co-payments.
06/03-04/05 Central Referral and Pre-Certification Specialist – To obtain authorizations and/or pre-certifications for specialist office visits and/or diagnostic testing.
11/1993 – 01/1994 Newberry Clinic of Chiropractic Winter Haven, FL Insurance & Billing Clerk
Transcription and prepare claims for billing.
11/02/2002 Customer Service Refresher - Polk Community College – Winter Haven, FL
07/13/2002 Customer Relations - Polk Community College – Winter Haven, FL
04/25/2001 Coding Analysis to Maximize Reimbursement - Conomikes Associates, Inc. – Orlando, FL
09/10/1993 Medical Office Management - Computer Skills Training – Bartow, FL
Diploma: 610 hours/32.5 Academic Credits/94.90 GPA
08/18/1993 HIV/Aids Education (4 hours) - Computer Skills Training – Bartow, FL
Certificate of Completion
05/03/1993 High School Diploma/GED - State of Florida – Lakeland, FL
RCA6928 Registered Chiropractic Assistant
Issued: 07/14/2008 Expires: 03/31/2014
References available upon request