Customer Service/Healthcare

Marquita Morris

Over 10 years of Customer Service

Lakeland, FL 33813






  • Self motivated, reliable, and experienced in a fast paced deadline oriented environment.
  • Over 8 years of professional Customer Service Experience
  • Licensed Claims Adjuster-620 All Lines
  • Posse excellent observation, communication, and time management skills resulting in efficient prioritization of work load.
  • Proficiently in keyboarding, customer service, Microsoft Word, Excel, Access, and Windows 2007.
  • Friendly, courteous and articulate.
  • Working knowledge of medical billing codes and knowledge of medical office billing forms such as Universal Billing 92 (UB 92) and Health Care Financing Administration (HCFA 1500)



Polk Community College, 2009                                       Mulberry Senior High School May 2002

Lakeland, FL                                                                                        Mulberry, FL

Claims Adjuster (620)                                                                        High school diploma




Publix Super Markets, Cashier Brandon FL, January 2002-Present

  • Tended cash register and ensured zero errors by due diligence and multiple counts
  • Maintained cleanliness and orderliness of my immediate work area and common work areas
  • Greeted customers as they entered, and ensured theirs was a pleasant experience as they left my cash register

Lakeland Regional Medical Center Patient Access Rep  Lakeland FL, September 2010-April 2013

  • Pre registratioion and registration of patients for emergency  for outpatient or inpatient services
  • Knowledge of Medical Insurance Medicare,Medicaid, Workers Compensation
  • Collects patient/guarantor  uninsured amount
  • Know of Medical Terminology

Geico, Claims Adjuster Lakeland, FL April 2009- February 2010

  • Assisted an average of 70 callers per day with a variety of auto insurance claims needs
  • Empathized with customers’ plights assisting them through the claims process
  • Verified facts pertaining to auto accidents, determined GEICO’s liability, and made determined eligibility and amounts of claim payments
  • Coordinated with policyholders, claimants, and repair shops to complete claims in a timely manner

Liberty Mutual Insurance, Customer Information Representative Tampa, FL, April 2008- April 2009

  • Applied knowledge of patient information and claim form for hospitals Universal Billing (UB 92) and doctor’s office patient informational form Health Care Financing Administration (HFCA 1500)
  • Provided clerical support for the Utilization Management Nurses including but not limited to maintained hospital log; filled eligibility forms, verified eligibility information with insurance companies
  • Entered pre-certification request received via phone and fax, and provided billing status, and resolved callers’ billing issues
  • Answered and initiated approximately 105 daily calls from and to insurance providers, medical facilities, pharmacies, patients, and employers regarding workers compensation claims

Coventry, Associate Communication Specialist Tampa FL, September 2005-April 2008

  •  Took the initial injury report for workers compensation claim forming a necessarily strong foundation for the required investigation of the claim
  • Reviewed and processed all professional, workers compensation claims, general liability claims, property liability claims, and auto liability claims
  • Prepared informative reports and summaries for client companies after initial filing of claims

GC Services, Customer Service Representative Lakeland FL, March 2003-December 2004

  • Answer approximately 70 inbound calls daily regarding deposit inquires
  • Updated clients’ personal information and resolved clients’ billing disputes courteously and attentively of the clients’ business needs



Student Council; Future Business Leaders of America; MAPS (Minority Achievement Program for Students), FCA (Fellowship of Christian Athletes) – All from 1999 to 2002


  • ID#: 68631
  • Location: Lakeland, FL , 33807

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