Bank Customer Service Representative
Lakeland, FL 33810
|Customer Service Representative (CSR)|
|06/2016 - 01/2017||Terminix Tampa FL||4306 N 56th St, Tampa, FL|
Reviewed new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned a reputation for exceeding sales goals. Achieved high sales percentage with consultative, value- focused customer service approach.
|Prior Authorization Representative|
|07/2014 - 03/2015||Express Scripts Tampa FL||5701 E Hillsborough Ave Ste 1300, Tampa, FL|
Interact with customers to handle complaints, process orders, and provide information about an organization's products and services. Listen to customers questions and concerns, and provide answers or responses. Process billing or payments, Review or make changes to customer accounts, Record details of customer contacts and actions taken. Also answer phone calls and use computers to review and select standard responses from a list of options about patients getting authorization from insurance companies for their medications.
|12/2012 - 05/2014||Self Starters Incorporated||7021 197th St E., Bradenton, FL|
|Organized weekly sales reports for the sales department to track product success. Trained over 5 new employees quartely. Earned "Top Seller" for two consecutive quaters in 2013. Developed highly empathetic client relationships and earned a reputation for exceeding sales goals. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Ranked as most effective department sales representative in the local region out of 26 representatives.|
|05/2002 - 12/2003||Trident Marketing||4410 W Hillsborough Ave # F, Tampa, FL|
|Generated leads for new sales through telephone and took special orders to generate additional revenue. Communicated all merchandise needs or issues to appropriate supervisors. Regularly sought opportunities to up sell and add on additional merchandise. Executed outbound calls to existing customer base resulting in 80% increase in sales.|
|Issuing Institution||Location||Qualification||Course of Study|
|Tampa Bay Tech High School||FL||High School Diploma||Business Supervision And Management|