Office Clerk

Shakira L. Davila
‪(203) 675-9547‪‬
1500 W Highland ST lot 154
Lakeland Fl 33815

Exceptional Customer Service Representative

Strong verbal and written communication skills(Bilingual). Excellent interpersonal skills and outstanding customer service skills. I have experience working with the general public in busy environments and assuring customer satisfaction. Computer skills include: Word, Outlook, Excel, Powerpoint, Quark, Illustrator, Photoshop,Dealertrack, CVR, ADP, Title Tec, Reynolds & Reynolds, Adobe
and internet savvy.

Employment History

Balise Hyundai of Fairfield
June 2015 July 2016
DMV Title Clerk/ Office Clerk

Accurately process incoming documents for Dealership.
Signing Titles to customers and/or lien holders.
Upon final sale, completion of customer file.
Reconcile cash sales
Data Entry
Prepare and processing of wholesales
Answer phone calls and direct to certain personnel
Organize registration paperwork for DMV
Prepare customer refunds as indicated.
Handle all funding issues
Out of state Registrations
Assist with month-end closing
Handling all DMV work necessary
Process registrations online
Contact delinquent customers to secure payment
Cash deposits
Journal entries
Collecting payments
Basic office skills( faxing,scanning,filing)

Brandfon Honda
Branford, CT
Oct. 2014 June 2015
DMV Title Clerk/ AR

Signing over titles
Handling all DMV work necessary
Processing registrations online
Reconcile cash sales
Processing parts and service departments deposits daily
Data Entry
Finalize all state documents
Separate all documents for banks
Answer phone calls and direct to certain personnel
Organize registration paperwork for DMV
Manage and resolve customers inquiries.
Cash journal entries
Scheduling appointments

Colonial Toyota
Milford, CT
Feb. 2012 April. 2015
DMV Title Clerk/ Accounts Receivable

Register vehicles and print out needed paperwork.
Perform title inquiry, signing over titles, and warranty cancellations.
Complete processing of final sales
Finalize all state documents
Making sure all documents signed
Reconcile account schedules.
Daily bank deposit.
Data Entry.
Manage and resolve customer inquiries, while providing excellent customer service
Contact delinquent customers to secure payment
Out of state registrations
Handling all DMV paperwork necessary
Answering incoming calls
Scheduling Appointments
Collecting Payments
Basic office (scanning, faxing, emailing, filing)

Bullard Havens Technical High School, Bridgeport ‪CT Graduate 2010
Certifications G-force- Certified Security
  • ID#: 138491
  • Location: Lakeland, FL , 33815

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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