Operations Manager

MARVA PRINGLE


               


819 E. Lemon St Apt 4, Lakeland, FL 33801


Cell (1-863)-399-2970/ (863-812-5000) Home (863)-687-4347


marvap32@hotmail.com, marva9@hotmail.com


 


OBJECTIVE:


To obtain a position where I can utilize my excellent interpersonal, organizational,


operational/human resources, customer service, sales, computer, public relations,


marketing, negotiation and communication skills.                                                       


 


EDUCATION:


2005  B.A. Communication/Public Relations, Southeastern University, Lakeland, Florida  GPA 3.5


2007     M.A.  Human Resources Management, Webster University, Lakeland, Florida GPA 3.6 Dean’s List.


 


PROFESSIONAL EXPERIENCE:


 


 


 


Sales Associate-Versona Accessories-Lakeland-Florida-Part-time-2011-Present


 



  • Demonstrates effective interpersonal and communication skills.

  • Provides excellent customer service by phone and in person.

  • Resolves customer complaints effectively and efficiently.

  • Assists customers with locating and selecting merchandise in addition to providing options in fashion and accessories.

  • Creates in-store displays to maximize product marketability and appeal.

  • Performs the overall responsibilities of position which also includes sales, cashier and inventory duties which lead to the achievement of store goals and increased sales.


 


Sales Associate/HR Assistant-Victoria’s Secret-Lakeland-Florida-Part-time-2006-2012.


 



  • Performs receptionist duties.

  • Coordinates staffing, recruiting and training processes.

  • Assists in employee benefits/Insurance, FMLA, ADA, HIPPA, 401 K, Unemployment, Medicare, Medicaid and Workers Compensation.

  • Assisted in filing, scanning, updating of files and record keeping.

  • Computes bi-weekly payroll totals.

  • Assist employees in open enrollment of benefit.

  • Completes research and data entry tasks.

  • Type company correspondence (letters, memos, handbooks, etc.)

  • Completes calendar/travel schedule.

  • Open, sort and distribute mails to appropriate staff.

  • Maintain confidentiality in all aspects of client, staff and agency information.

  • Performs other human resources/administrative tasks.

  • Assisted customers with locating and selecting merchandise in addition to providing options in fashion and accessories.

  • Created in-store displays to maximize product marketability and appeal.

  • Trained new staff members in customer service, fashion marketing, and money handling skills.

  • Provides excellent customer service by phone and in person.

  • Resolves employees/customers complaints effectively and efficiently.



  • Performs the overall responsibilities of position which also includes, sales, billing/orders, cashier and inventory duties which led to the achievement of store goals and increased sales.


 


 


Sales Associates/Customer Service Representative-Old Navy-Lakeland, Florida- 2003-2006


 



  • Performed administrative tasks.



  • Demonstrated effective interpersonal and communication skills.

  • Provided excellent customer service by phone and in person.

  • Resolved customer complaints effectively and efficiently.

  • Assisted customers with locating and selecting merchandise in addition to providing options in fashion and accessories.

  • Created in-store displays to maximize product marketability and appeal.

  • Trained new staff members in customer service, fashion marketing, and money handling skills.

  • Performed the overall responsibilities of position which also includes sales, cashier and inventory duties which led to the achievement of store goals and increased sales.


 


 


Human Resources Specialist/Client Relations Representative-Rams LTD-Lakeland-Florida-Full-time 1990-2003


 



  • Assisted in staffing, recruiting and training processes.

  • Assisted in filing, scanning, update of files and record keeping.

  • Assisted in payroll and benefit duties.

  • Resolved employees and clients complaints effectively.

  • Performed research/data entry tasks.

  • Completed other assigned human resources/administrative duties as assigned.

  • Managed customer service department.

  • Prepared weekly cash and charge reports.

  • Completed billing reports and inventory duties.

  • Provided excellent customer service by phone and in person.

  • Demonstrated effective personal and communication skills.

  • Answer incoming customer service calls.

  • Respond to email communications generated via the website.

  • Explain plan participation requirements, distribution eligibility, and IRS regulations governing these plans to participants.

  • Generate individual plans statements upon requests.

  • Designate account research.

  • Compile check reissue requests.

  • Assist in data entry by entering participant info, indexing indicative data, flagging RUDS-undeliverable mail in Relius.

  • Service 403b, 457b, 3121, APPLE, HRA, 401a, and FSA retirement accounts.

  • Other projects as assigned.


  


 

  • ID#: 120715
  • Location: Lakeland, FL , 33801

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