Bank Customer Service Representative

CONTACT INFORMATION
1015 Griffin Rd Apt 317 Lakeland Florida 33805
Phone number: 863-940-1096
Professional Summary
Accomplished and energetic customer service representative with a solid history of achievement in banking and customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include listening, accuracy and responsibility.
Skills
Customer and Personal Service
Active Listening
English and Spanish Language
Judgment and Decision Making
Complex Problem Solving
Time Management
Active Learning
Experience
Customer Service RepresentativeFeb 2013-Present
Sykes Enterprises - Lakeland, Fl
Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities refunding money.
Update customer's personal information
Provide bank account balances
Review bank regulations and policies
Front Desk RepresentativeMar 2012-Nov 2012
Days Inn and Suites - Lakeland, Fl
Contact housekeeping or maintenance staff when guests report problems.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
Transmit and receive messages, using telephones or telephone switchboards.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Plan, schedule or supervise the work of other employees.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Worked as housekeeping
Make sure the guest had clean towels and the beds made up
Worked in the laundry room
Make sure that the housekeepers had clean linens in a timely manner
Education
High School DiplomaJun 2010
Lake Gibson High School - Lakeland, Fl
Languages
English, Spanish
  • ID#: 105642
  • Location: Lakeland, FL , 33805

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