Customer Service Representative I - Bilingual (Spanish/English) - Work From Home - US Based at OnProcess Technology Lakeland, FL 33813
About OnProcess TechnologyOnProcess Technology is a business optimization specialist for the post-sale value chain, digitizing and streamlining service and supply chain processes.
We are a trusted advisor to many of the worldEUR(TM)s leading technology, medical device, wireless, broadband, manufacturing, and logistics companies.
Providing services in 26 languages and operating in seven global facilities, OnProcess delivers a follow the sun model, with global headquarters in Boston.
About the PositionWe are looking for several bilingual (Spanish/English) full-time, remote (work-from-home) customer service professionals to help us ensure a positive and supportive experience for our participants.
Available shift is Tuesday through Saturday; 12:
30pm EST to 9:
00pm EST.
Training is Monday through Friday; 10:
00am EST to 6:
30m EST, paid model.
This is an amazing opportunity- all from the comfort of your home in Florida!What YouEUR(TM)ll DoAs a Customer Service Representative I, you will work in the following programs:
consumer based Reverse Logistics, survey work, welcome and on boarding, and market research.
The Customer Service Representative I supports the CompanyEUR(TM)s processes through professional communications, both to and from customers, on behalf of OnProcess TechnologyEUR(TM)s clients.
As a result of customer contact, he/she updates the Company database with all appropriate information.
The Customer Service Representative I supports all quality assurance efforts and Program criteria.
ResponsibilitiesPerform/handle outbound or inbound customer communications via phone or email.
Advise customers on behalf of OnProcess TechnologyEUR(TM)s clientsInteract with customers via various methods of communicationFollow detailed instructions as outlined in Company documentsUpdate Program Database accuratelyAppropriately handle challenging and unique customer situations in accordance with OnProcess Technology policiesIdentify and escalate data or program specific issues to appropriate level of managementMeet or exceed OnProcess TechnologyEUR(TM)s key performance standards and quality objectivesWork as an integral part of the Delivery Services team; contributing to the departmentEUR(TM)s ability to consistently meet and exceed Contact Center performance goalsMay be responsible for multiple programs and working cross-functionally through programParticipate in the OnProcess Virtual Office program EUR a requirement for remote positions.
Qualifications2 years customer service experience requiredTransactional call center experience requiredWork from home call center experience preferredBilingual Spanish/English requiredHigh School Diploma or equivalentAttention to detail and accuracy and ability to work on your ownConsistent job history and passion for customer serviceMulti-tasking skills including the ability to toggle between multiple computer windowsStrong written, verbal and interpersonal communication skillsMeet certification requirementsAbility to maintain confidentiality and dependabilityStrong ability to communicate via social media or other media platformsFamiliarity with or an ability to understand and utilize a database and Microsoft Office programsWorking knowledge of computers and user-level troubleshooting capabilitiesMust have a personal computer with appropriate minimum specifications (required for training, OnProcess Technology will provide computer system thereafter)Employee will be on webcam with team for day to day shiftComputer RequirementsOperating System:
Windows 7/Mac 10.
1 or betterCPU:
Intel i5 2xxx series or better with integrated HD Graphics 2000 series or betterGraphics:
Direct X 10.
0 compatible, 512 Mb minimum graphics memory Ram:
2 Gb RAM minimum Minimum internet bandwidth of 25MB download and 5MB uploadHard wire the computer within 25 feet of a network jackPhysical Requirements:
EUR Must be able to move intermittently throughout the work day.
EUR Must be able to lift, bend, etc.
EUR Must possess sight/hearing/speech senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
What we offer for Full-time Medical and Dental, paid time off, retirement savings plans, flexible spending, company sponsored Employment Assistance Program and professional development.
Work life balance! Work from the comforts of your home!Great Employee Referral Bonus!Fun and supportive work from home culture with activities and incentivesPowered by JazzHR.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are a trusted advisor to many of the worldEUR(TM)s leading technology, medical device, wireless, broadband, manufacturing, and logistics companies.
Providing services in 26 languages and operating in seven global facilities, OnProcess delivers a follow the sun model, with global headquarters in Boston.
About the PositionWe are looking for several bilingual (Spanish/English) full-time, remote (work-from-home) customer service professionals to help us ensure a positive and supportive experience for our participants.
Available shift is Tuesday through Saturday; 12:
30pm EST to 9:
00pm EST.
Training is Monday through Friday; 10:
00am EST to 6:
30m EST, paid model.
This is an amazing opportunity- all from the comfort of your home in Florida!What YouEUR(TM)ll DoAs a Customer Service Representative I, you will work in the following programs:
consumer based Reverse Logistics, survey work, welcome and on boarding, and market research.
The Customer Service Representative I supports the CompanyEUR(TM)s processes through professional communications, both to and from customers, on behalf of OnProcess TechnologyEUR(TM)s clients.
As a result of customer contact, he/she updates the Company database with all appropriate information.
The Customer Service Representative I supports all quality assurance efforts and Program criteria.
ResponsibilitiesPerform/handle outbound or inbound customer communications via phone or email.
Advise customers on behalf of OnProcess TechnologyEUR(TM)s clientsInteract with customers via various methods of communicationFollow detailed instructions as outlined in Company documentsUpdate Program Database accuratelyAppropriately handle challenging and unique customer situations in accordance with OnProcess Technology policiesIdentify and escalate data or program specific issues to appropriate level of managementMeet or exceed OnProcess TechnologyEUR(TM)s key performance standards and quality objectivesWork as an integral part of the Delivery Services team; contributing to the departmentEUR(TM)s ability to consistently meet and exceed Contact Center performance goalsMay be responsible for multiple programs and working cross-functionally through programParticipate in the OnProcess Virtual Office program EUR a requirement for remote positions.
Qualifications2 years customer service experience requiredTransactional call center experience requiredWork from home call center experience preferredBilingual Spanish/English requiredHigh School Diploma or equivalentAttention to detail and accuracy and ability to work on your ownConsistent job history and passion for customer serviceMulti-tasking skills including the ability to toggle between multiple computer windowsStrong written, verbal and interpersonal communication skillsMeet certification requirementsAbility to maintain confidentiality and dependabilityStrong ability to communicate via social media or other media platformsFamiliarity with or an ability to understand and utilize a database and Microsoft Office programsWorking knowledge of computers and user-level troubleshooting capabilitiesMust have a personal computer with appropriate minimum specifications (required for training, OnProcess Technology will provide computer system thereafter)Employee will be on webcam with team for day to day shiftComputer RequirementsOperating System:
Windows 7/Mac 10.
1 or betterCPU:
Intel i5 2xxx series or better with integrated HD Graphics 2000 series or betterGraphics:
Direct X 10.
0 compatible, 512 Mb minimum graphics memory Ram:
2 Gb RAM minimum Minimum internet bandwidth of 25MB download and 5MB uploadHard wire the computer within 25 feet of a network jackPhysical Requirements:
EUR Must be able to move intermittently throughout the work day.
EUR Must be able to lift, bend, etc.
EUR Must possess sight/hearing/speech senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
What we offer for Full-time Medical and Dental, paid time off, retirement savings plans, flexible spending, company sponsored Employment Assistance Program and professional development.
Work life balance! Work from the comforts of your home!Great Employee Referral Bonus!Fun and supportive work from home culture with activities and incentivesPowered by JazzHR.
Estimated Salary: $20 to $28 per hour based on qualifications.
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