Customer Service Representative
DS Services (aka Crystal Springs), one of the nation's leaders in home and office beverage delivery, is adding several Customer Service Representative positions at their state-of-the-art facility in Lakeland, FL! These are full-time, direct-hire Customer Service positions that are a great entry-point to launching your career with DS Services.
Benefits:
- Competitive Compensation
Growth Based on Performance
Overtime Potential - On-site Exercise Facility
- Paid Time Off, Paid Holidays & Sick Days
- Advancement Opportunities
- Full Benefits Package (Medical, Dental, Vision & Life Insurance)
- 401(k)
Match - Tuition Reimbursement & much more!
Job
Responsibilities:
- Anticipates the customer needs and provides advice in order to deliver appropriate solutions to the customer.
- Handles and resolves and as a last resort routes inbound calls by identifying customer needs focusing on a one and done philosophy.
- Provides specific information, updates on delivery, etc.
- Schedules service requests and appointments.
- Records complaints and overcomes objections respectfully.
- Acquires and applies knowledge of products, services and processes.
- Leverages systems and processes efficiently and effectively.
- Meets or exceeds established goals.
- Able to multi-task is a fast paced environment.
- Seeks guidance from team members to resolve issues and identify appropriate issues for escalation.
Requirements:
- High School Diploma or GED.
- Some Customer Service experience.
- Availability to work 40 hours/week, Monday through Friday, with a shift time starting between 12pm-12:
30pm ET and ending between 9pm-9:
30pm ET. Additionally, every 5th Saturday is required from 9am to 6pm. - Basic keyboarding skills.
- Proficiency of Microsoft Office applications including:
Word, Excel, PowerPoint and Outlook. - Bilingual fluency in English and Spanish is a plus.
About Us:
DS Services of America, Inc. offers bottled water, brewed coffee and tea beverages and related equipment, break room supplies, and equipment and services for water filtration systems.
Associated topics:
cajera, client, counter, courtesy, customer service, customer service associate, delivering, retail sales, retail sales associate, sellerEstimated Salary: $20 to $28 per hour based on qualifications.
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