Customer Service Specialist
Lakeland, FL Lakeland, FL Full-time Full-time $15 - $16 an hour $15 - $16 an hour Position Responsibilities - Medical/Healthcare experience payments fast-paced environment call center exp.
- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts - Gathering information, performing research and resolving customer inquiries - Communicate appropriate options for resolution in a timely manner - Inform customers/patients about services available, and assess their needs - Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required - Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness Other duties as assigned:
Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area.
Such people may include, but are not limited to:
interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff.
Requirements Education and Experience - High school diploma or college degree from an accredited college or university - Fluent in Spanish Two to five years industry experience in medical revenue cycle management is required.
- Medical experience, either practical or classroom knowledge needed.
- Proven understanding of the medical revenue cycle.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Demonstrated knowledge of HIPAA rules and regulations.
- Attention to detail - Good attendance record - Proven ability to work collaboratively in a team environment - Demonstrated ability to perform work in alignment with company mission and values - Proven PC proficiency in MS Office Suite Applications Work Environment / Physical Requirements - Work environment is an office location.
- The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone - Occasional lifting may be required up to 25 lbs.
- Must be able to sit for extended periods of time with frequent bending and stooping Additional Notes:
Must be able to work any 8 hr.
shift, Monday - Friday and occasional Saturdays GetixHealth is an equal employment opportunity employer.
Job Type:
Full-time Pay:
$15.
00 - $16.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Experience level:
Under 1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Ability to commute/relocate:
Lakeland, FL 33801:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts - Gathering information, performing research and resolving customer inquiries - Communicate appropriate options for resolution in a timely manner - Inform customers/patients about services available, and assess their needs - Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required - Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness Other duties as assigned:
Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area.
Such people may include, but are not limited to:
interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff.
Requirements Education and Experience - High school diploma or college degree from an accredited college or university - Fluent in Spanish Two to five years industry experience in medical revenue cycle management is required.
- Medical experience, either practical or classroom knowledge needed.
- Proven understanding of the medical revenue cycle.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Demonstrated knowledge of HIPAA rules and regulations.
- Attention to detail - Good attendance record - Proven ability to work collaboratively in a team environment - Demonstrated ability to perform work in alignment with company mission and values - Proven PC proficiency in MS Office Suite Applications Work Environment / Physical Requirements - Work environment is an office location.
- The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone - Occasional lifting may be required up to 25 lbs.
- Must be able to sit for extended periods of time with frequent bending and stooping Additional Notes:
Must be able to work any 8 hr.
shift, Monday - Friday and occasional Saturdays GetixHealth is an equal employment opportunity employer.
Job Type:
Full-time Pay:
$15.
00 - $16.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Experience level:
Under 1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Ability to commute/relocate:
Lakeland, FL 33801:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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