Telecommunicator I
Lakeland, FL Lakeland, FL Estimated:
$30.
6K - $38.
8K a year Estimated:
$30.
6K - $38.
8K a year 4 days ago 4 days ago 4 days ago Position Information Work Type:
Active - Benefit Eligible and Accrues Time Off Exempt:
No Work Schedule:
M-F with Rotating Weekends/Holidays Work Hours per Biweekly Pay Period:
80 Shift Time:
First and Second Shifts available/ 6:
00 am - 2:
30 pm and 2:
00 pm - 10:
30 pm Position Summary
Summary:
The Telecommunicator position works in our Medical Contact Center and quickly answers a high volume of emergency and nonemergency calls.
The team also delivers consultations to providers, maintains provider and on-call team schedules, pages staff, and performs other duties as assigned.
This position requires you interact in a positive and cooperative manner with your co-workers, respond in a professional manner to all callers, work as a team, and function under intense pressure.
Position Details Standard Work Duties:
Telecommunicator I Provides exceptional customer service by answering calls with speed and courtesy.
Completes call in an efficient manner.
Ensures that messages are clear, complete, accurate, and delivered in a timely and prompt manner.
Ensures that call changes are loaded promptly.
Responds to and announce STAT and Emergency calls and situations with speed and accuracy.
Responds to adverse customer situations in a calm and professional manner.
Immediately notifies department leadership of any equipment malfunctions, procedural violations or personnel issues.
Collaborates and communicates effectively with all team members.
Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives.
Provides relief coverage for PBX side.
Performs other duties as assigned.
Candidate must possess the ability to:
Speak clearly and comprehend Concentrate under stress Coordinate a number of activities at the same time under stress Respond quickly with little notice in the event of an emergency or unexpected staffing shortage Maintain confidentiality Represent Lakeland Regional Health with a positive, professional image Read and write English Communicate effectively orally and in writing with a wide variety of people under stressful conditions React quickly, calmly and with good judgment during emergency and non-emergency situations Operate a computer and phone system Process calls according to the department SOP Demonstrate a keyboarding proficiency of 35 wpm with minimal errors Qualifications & Experience Education:
Essential:
High School or Equivalent.
Estimated Salary: $20 to $28 per hour based on qualifications.
$30.
6K - $38.
8K a year Estimated:
$30.
6K - $38.
8K a year 4 days ago 4 days ago 4 days ago Position Information Work Type:
Active - Benefit Eligible and Accrues Time Off Exempt:
No Work Schedule:
M-F with Rotating Weekends/Holidays Work Hours per Biweekly Pay Period:
80 Shift Time:
First and Second Shifts available/ 6:
00 am - 2:
30 pm and 2:
00 pm - 10:
30 pm Position Summary
Summary:
The Telecommunicator position works in our Medical Contact Center and quickly answers a high volume of emergency and nonemergency calls.
The team also delivers consultations to providers, maintains provider and on-call team schedules, pages staff, and performs other duties as assigned.
This position requires you interact in a positive and cooperative manner with your co-workers, respond in a professional manner to all callers, work as a team, and function under intense pressure.
Position Details Standard Work Duties:
Telecommunicator I Provides exceptional customer service by answering calls with speed and courtesy.
Completes call in an efficient manner.
Ensures that messages are clear, complete, accurate, and delivered in a timely and prompt manner.
Ensures that call changes are loaded promptly.
Responds to and announce STAT and Emergency calls and situations with speed and accuracy.
Responds to adverse customer situations in a calm and professional manner.
Immediately notifies department leadership of any equipment malfunctions, procedural violations or personnel issues.
Collaborates and communicates effectively with all team members.
Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives.
Provides relief coverage for PBX side.
Performs other duties as assigned.
Candidate must possess the ability to:
Speak clearly and comprehend Concentrate under stress Coordinate a number of activities at the same time under stress Respond quickly with little notice in the event of an emergency or unexpected staffing shortage Maintain confidentiality Represent Lakeland Regional Health with a positive, professional image Read and write English Communicate effectively orally and in writing with a wide variety of people under stressful conditions React quickly, calmly and with good judgment during emergency and non-emergency situations Operate a computer and phone system Process calls according to the department SOP Demonstrate a keyboarding proficiency of 35 wpm with minimal errors Qualifications & Experience Education:
Essential:
High School or Equivalent.
Estimated Salary: $20 to $28 per hour based on qualifications.
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