Office Support Representative (Hybrid) Customer Service & Call Center - Lakeland, FL at Geebo

Office Support Representative (Hybrid)

Lakeland, FL Lakeland, FL Full-time Full-time Estimated:
$34.
8K - $44K a year Estimated:
$34.
8K - $44K a year 17 hours ago 17 hours ago 17 hours ago Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia.
As the people who know workers' comp, we strive to provide an atmosphere of constant growth and development for our employees.
Summit provides workers' compensation programs and services to thousands of employers throughout the Southeast.
Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths.
Whether it's underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.
Essential Job Functions and Responsibilities Performs a variety of routine clerical support duties within a functional group or team according to established systems and procedures.
Tasks may include one or more of the following:
Filing:
Maintains classified or indexed records arranged in an established system.
Inserts, removes and notes disposition of materials.
May search and investigate information contained in files.
May insert additional data, prepare routine reports, and provide written information on request.
Clerk:
Performs routine functions such as photocopying, compiling records, filing, tabulating, posting information and distributing mail.
Maintains records, forms, verifies information and resolves routine problems.
May assist in the purchase of office supplies and facility security functions (keys, badges, etc.
).
May answer and/or screen incoming calls.
Photocopying:
Completes assignments of simple to moderate technical complexity ranging from single color forms, reading material and other documents to those requiring merge of covers, text, indexes and related items in single or multi-color.
For equipment used, may perform all phases of equipment set-up, operation and routine maintenance.
Document Assembly:
Assembles, packages and/or distributes routine policy forms, endorsements, marketing and promotional materials, special forms and output reports to customers (field personnel, agents, insureds, etc.
).
Performs quality control on products, identifies rejects and returns to appropriate initiating offices, recording rejected materials.
Operates basic bindery equipment including perforator, punches and stapler.
Imaging-Prep:
Accepts, certifies and tracks incoming mail and enters into control log.
Performs all preparatory procedures required to ready all documents for scanning.
May scan documents for a minimal number of less complex customers.
Mailing:
Prepares incoming mail for distribution and processes outgoing mail.
Distributes and collects mail, determines and affixes appropriate postage.
Operates mailroom equipment including postage machine, sorter, inserter, etc.
Familiar with the rules, regulations and procedures of the various mail and package systems/vendors throughout the nation.
Data Entry:
Inputs lists, records or other data points into an electronic format.
Supply:
Orders, receives, stores and issues supplies (stationery, office supplies, marketing materials etc.
).
Maintains established inventory levels by checking shelves and prepares purchase orders or notifies supervisor at established reorder points.
Stocks deliveries and checks that deliveries conform to purchase orders (quality and quantity).
Complies with appropriate company and/or regulatory guidelines (i.
e.
, handling of checks, titles, other negotiable items, etc.
).
Familiar with department operations, policies and procedures, as well as the business and organization.
Performs other duties as assigned.
The person hired for this position will work out of the Lakeland, FL office which offers a hybrid work environment of 3 days in the office and 2 days work from home which after training period has been completed.
Job Requirements Education:
High school diploma or equivalent
Experience:
Generally, 0 to 2 years of experience.
Continuing coursework toward certification in area of expertise may be required.
Company:
SCI Summit Consulting, LLC
Benefits:
We offer competitive healthcare, retirement and paid time off benefits.
.
Estimated Salary: $20 to $28 per hour based on qualifications.

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